Page not found issue

[Jake Savin]

Hi Bruce, comments inline...

On Tuesday, October 22, 2002, at 02:45 PM, Bruce Cornett wrote:

> am having an issue with "pages not found" from various client 
> machines. The symptoms seem to vary a bit, but in general it seems 
> that the user cannot see a story - and in at least one case cannot see 
> the sign up pages, etc.
>
> A very curious thing is that the URLs listed seem to vary a bit - I 
> see http://www.manywaystopeace.org/stories/storyReader$71 and he sees 
> http://www.manywaystopeace.org/stories/storyReader$86 or some such in 
> the mouse over - and then he doesn't find the page.

I checked these two URLs, and the first is accessible from here (via 
PacBell DSL). The second however is not. I see a message, "Sorry! There 
was an error: Can't display story 86 because it doesn't exist."

This is because message number 86 is not a story. The URL 
http://www.manywaystopeace.org/discuss/msgReader$86 does bring up the 
message. When logged in as a managing or contributing editor, go to the 
discussion group message, scroll to the bottom of the page, and in the 
Admin box, click "Make this message a story", and Submit. This will 
make the storyReader-URL work.

<snip>

> Another client can see the site with little problems from his home 
> office - but from the macs at the university, same behavior as the 
> first - page not found. And sometimes he gets page not found from his 
> machine (using a Netscape dialup).

The most likely problem here is DNS. If your domain is new, then it can 
take up to 48 hours for the DNS to propagate. If not, then it's 
possible that the DNS server your user is connected to is misconfigured.

> Perhaps these are fixed in the current .root - which I assume I'll be 
> able to fetch as soon as the Frontier folks cash my check.

If you're running Frontier 9, then you have the most up-to-date 
databases.

> Oh and I just received a mail from another client - using macs - going 
> direct over roadrunner - no proxy or firewall (contrary to my 
> recommendation) and he writes:
>
> >I tried out the page you said had Mac problems, and I could not
> >get it. I could get the main index page, but couldn't get
> >the /stories page. This was on Mac Internet Explorer 5.0. Let me
> >know if you want me to try something else.

The stories page on your site works just fine from here:

http://www.manywaystopeace.org/stories/

All of the stories linked from there appear to work, as do the links in 
your site's navigation.

> This has been cross-posted to the Frontier discussion list and this 
> mailing list.  To new to figure out where folks are and how we get 
> questions answered.  Is this the only support option?

This list and the Frontier discussion group are the right places to ask 
questions.

-Jake