How to diagnose a reoccuring crash?

Kip DeGraaf Kip at aadl.org
Fri Feb 7 12:06:06 PST 2003


I'm running Frontier 9.0 on a Windows 2000 Server and lately I have been
having a crash take down Frontier several times an hour. 

I'm using a Perl script to check for the server being alive and having it
restart it every 60 seconds (changed this to 10 seconds yesterday) if
necessary, but we're getting enough visitors now that I would rather solve
the problem then bandage it the way I have been doing.

I do get crash dumps, but I don't see any Frontier symbols that would assist
me in pinpointing what function was the problem.

Where in Frontier should I be looking to see what it was doing before the
crash?

I've searched the discussion group and the only person to get this same
c0000005 access violation was talking about the Radio Community Server
crashing Frontier.  We have it installed naturally as a part of Frontier,
but we're not using it.  We're using Manila to offer up a public library
website.  Outside of Manila, the only other thing we have installed is a few
custom macros and the Tallent ODBC driver for legacy access to our older
databases.

Any guidance on how I should be trying to diagnose this would be greatly
appreciated.

Here's a list of the times from the drwtsn32.log from 1/18 to 2/3, all of
these are (c0000005) access violations, they started getting worse on Feb
1st.  Does this point to anything?

        When: 1/18/2003 @ 12:28:21.823
        When: 1/18/2003 @ 14:54:38.218
        When: 1/21/2003 @ 16:14:55.796
        When: 1/22/2003 @ 22:38:29.341
        When: 1/23/2003 @ 20:56:02.499
        When: 1/25/2003 @ 17:29:41.420
        When: 1/28/2003 @ 19:31:49.394
        When: 1/28/2003 @ 19:32:15.712
        When: 1/30/2003 @ 13:12:35.815
        When: 1/30/2003 @ 14:24:04.241
        When: 1/31/2003 @ 18:20:04.455
        When: 2/1/2003 @ 09:06:27.729
        When: 2/1/2003 @ 09:21:38.729
        When: 2/1/2003 @ 09:23:12.954
        When: 2/1/2003 @ 10:51:22.280
        When: 2/1/2003 @ 10:51:48.117
        When: 2/1/2003 @ 11:20:20.048
        When: 2/1/2003 @ 11:27:43.286
        When: 2/1/2003 @ 12:25:59.548
        When: 2/1/2003 @ 12:57:49.940
        When: 2/1/2003 @ 13:02:10.074
        When: 2/1/2003 @ 13:08:57.500
        When: 2/1/2003 @ 13:11:18.082
        When: 2/1/2003 @ 13:24:42.359
        When: 2/1/2003 @ 13:34:26.123
        When: 2/1/2003 @ 13:53:21.686
        When: 2/1/2003 @ 14:18:35.438
        When: 2/1/2003 @ 14:28:19.197
        When: 2/1/2003 @ 15:00:57.363
        When: 2/1/2003 @ 15:17:03.277
        When: 2/1/2003 @ 15:34:11.545
        When: 2/1/2003 @ 15:35:29.588
        When: 2/1/2003 @ 15:37:17.222
        When: 2/1/2003 @ 15:46:03.259
        When: 2/1/2003 @ 16:09:02.217
        When: 2/1/2003 @ 16:55:05.190
        When: 2/1/2003 @ 17:08:03.739
        When: 2/1/2003 @ 19:18:39.877
        When: 2/1/2003 @ 19:49:54.082
        When: 2/2/2003 @ 11:58:03.856
        When: 2/2/2003 @ 13:04:50.908
        When: 2/2/2003 @ 13:21:33.139
        When: 2/2/2003 @ 13:22:53.464
        When: 2/2/2003 @ 13:24:35.932
        When: 2/2/2003 @ 13:26:16.156
        When: 2/2/2003 @ 13:26:30.086
        When: 2/2/2003 @ 13:28:03.750
        When: 2/2/2003 @ 13:28:26.994
        When: 2/2/2003 @ 13:31:54.572
        When: 2/2/2003 @ 13:34:03.563
        When: 2/2/2003 @ 13:55:50.773
        When: 2/2/2003 @ 13:56:36.378
        When: 2/2/2003 @ 13:57:36.815
        When: 2/2/2003 @ 14:01:21.839
        When: 2/2/2003 @ 14:14:28.510
        When: 2/2/2003 @ 14:18:12.437
        When: 2/2/2003 @ 14:27:15.898
        When: 2/2/2003 @ 14:44:43.745
        When: 2/2/2003 @ 14:45:21.349
        When: 2/2/2003 @ 14:46:47.212
        When: 2/2/2003 @ 14:53:46.345
        When: 2/2/2003 @ 15:42:03.501
        When: 2/2/2003 @ 16:05:02.209
        When: 2/2/2003 @ 16:06:02.906
        When: 2/2/2003 @ 16:15:49.670
        When: 2/2/2003 @ 16:17:59.937
        When: 2/2/2003 @ 16:22:03.787
        When: 2/2/2003 @ 16:22:37.596
        When: 2/2/2003 @ 16:27:54.362
        When: 2/2/2003 @ 16:28:52.365
        When: 2/2/2003 @ 16:33:47.895
        When: 2/2/2003 @ 16:37:27.881
        When: 2/2/2003 @ 16:49:13.856
        When: 2/2/2003 @ 16:52:04.862
        When: 2/2/2003 @ 17:06:44.117
        When: 2/3/2003 @ 06:52:29.970
        When: 2/3/2003 @ 10:20:36.318
        When: 2/3/2003 @ 10:26:56.485
        When: 2/3/2003 @ 10:58:07.160
        When: 2/3/2003 @ 11:22:32.176
        When: 2/3/2003 @ 11:30:10.535
        When: 2/3/2003 @ 11:58:31.616
        When: 2/3/2003 @ 12:02:23.800
        When: 2/3/2003 @ 12:20:44.453
        When: 2/3/2003 @ 12:22:09.084
        When: 2/3/2003 @ 23:36:49.583
        When: 2/3/2003 @ 23:53:20.979



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