Basic troubleshooting document?

[Kip DeGraaf]

It's fairly large, 704 sub-tables, and each of those sub-tables seem to have
anywhere from 1 to a few dozen time entries for each time the referring page
touched us.

Regarding your earlier note, it's hard to say if there is unusual CPU usage,
the running average appears to be around 4-6%, but for grins, I watched the
task monitor until a crash occured and there appear to be two spikes of 100%
usage, one I assume is preceding the crash and the other is Frontier
starting back up with our Perl script.

I'll need to wait for a slower time of day to compact the .root files, but I
will try that tonight.  It was a fresh Frontier 9.0 install.

We're not a busy busy site I think.  We've been averaging 14,000 hits per
day in February with a max of once just over 3,000/hour.

Thanks for your time and your earlier note.


-----Original Message-----
From: Lawrence Lee [mailto:lawrence at userland.com]
Sent: Tuesday, February 18, 2003 2:01 PM
To: Frontier-Users at userland.com
Subject: RE: Basic troubleshooting document?


I found your other email with the additional info on the problem.

Not sure if it's related, but can you open the Frontier application and
choose Main->Jump. Enter the following and click the OK button:

config.manila.stats.referers

Can you expand the sub-tables for your main home page and see how large the
table is.

Lawrence

> -----Original Message-----
> From: frontier-users-admin at userland.com 
> [mailto:frontier-users-admin at userland.com] On Behalf Of Kip DeGraaf
> Sent: February 17, 2003 8:09 AM
> To: 'Frontier-Users at userland.com'
> Subject: Basic troubleshooting document?
> 
> 
> I'm trying to troubleshoot an issue with a copy of Frontier 
> 9.0 dying repeatedly.  I can bring it back up right away, but 
> I can't find anything in the logs to suggest what's wrong.  
> All I get is DrWatson logs saying that there was an 
> 'Exception number: c0000005 (access violation)'
> 
> Could someone please point me to a basic Frontier 
> troubleshooting page so that I may be a useful member here 
> and find out as much as I can before I attempt to bother the 
> fine Userland folks about this?
> 
> I have tried reinstalling my Frontier and restoring my .root 
> files from backups, but it still dies many times a day.
> 
> Thank you all for your time,
> 
> Kip DeGraaf
> Ann Arbor District Library
> http://www.aadl.org/  (Our public website running on Frontier 9.0)
>