Basic troubleshooting document?

[Kip DeGraaf]

There doesn't appear to be a discernable pattern.  I have nothing extra
installed in the user.scheduler, it contains
the usual nirvana, RCS and search engine tasks.  For example, here's the
crash times from today so far:

It's 12:07PM local time as I write this part:

2/19/2003 @ 06:56:57.248
2/19/2003 @ 10:02:38.102
2/19/2003 @ 10:10:56.302
2/19/2003 @ 10:46:25.517
2/19/2003 @ 10:46:40.715
2/19/2003 @ 11:18:56.463
2/19/2003 @ 11:48:18.071

Yesterday was 55 times, with the earliest at 4:56am local time and the
latest at 8:22pm with the following hourly breakdown:

4am hour:	1
8am hour:	1
9am hour:	3
10am hour:	4
11am hour:	5
noon hour:	5
1pm hour:	3
2pm hour:	5
3pm hour:	4
4pm hour:	3
5pm hour:	6
6pm hour:	5
7pm hour:	8
8pm hour:	2

Looking through my 2003-02-19.root I don't see anything odd, but then I
don't really know what I'm looking for.  It contains tables for
hourlyLogReopen, inetd (which seems to contain anywhere from 2 to 33 entries
an hour for read/write stream failures due to TCP/IP errors of 10053, 10054,
10060 or the TCP connection closing unexpectedly.  These are just browser
failures where someone aborts loading a page, right?), radioCommunityServer,
rootUpdates and Search Engine.

Is there some additional logging I can turn on?

-----Original Message-----
From: David Carter-Tod [mailto:wccartd at wcc.vccs.edu]
Sent: Wednesday, February 19, 2003 11:08 AM
To: Frontier-Users at userland.com
Subject: Re: Basic troubleshooting document?


At 11:09 AM 2/17/2003 -0500, Kip DeGraaf wrote:
>Could someone please point me to a basic Frontier troubleshooting page so
>that I may be a useful member here and find out as much as I can before I
>attempt to bother the fine Userland folks about this?

Basically, what you need to do is find out what's going on when the crash 
happens.  What do your log files tell you?  Is there a scheduled script 
running hourly, every minute that might be doing this?  Check 
user.scheduler and look at the times.  Do they correspond with crashes?

David


--
David Carter-Tod
<wccartd at wcc.vccs.edu>

Instructional Technologist/Distance Education Contact
Wytheville Community College, 1000 E. Main St.,
Wytheville, VA 24382
(wk) 276-223-4784
http://www.wcc.vccs.edu/