Basic troubleshooting document?

[Lawrence Lee]

Is there any unusual CPU usage? Is this a clean install of Frontier 9.0 or
was it upgraded? When did this start to happen?

Can you try compacting some of the larger root files and Frontier.root and
see if that makes any difference:

http://frontier.userland.com/usersGuide#serverMaintenance

Lawrence

> -----Original Message-----
> From: frontier-users-admin at userland.com 
> [mailto:frontier-users-admin at userland.com] On Behalf Of Kip DeGraaf
> Sent: February 17, 2003 8:09 AM
> To: 'Frontier-Users at userland.com'
> Subject: Basic troubleshooting document?
> 
> 
> I'm trying to troubleshoot an issue with a copy of Frontier 
> 9.0 dying repeatedly.  I can bring it back up right away, but 
> I can't find anything in the logs to suggest what's wrong.  
> All I get is DrWatson logs saying that there was an 
> 'Exception number: c0000005 (access violation)'
> 
> Could someone please point me to a basic Frontier 
> troubleshooting page so that I may be a useful member here 
> and find out as much as I can before I attempt to bother the 
> fine Userland folks about this?
> 
> I have tried reinstalling my Frontier and restoring my .root 
> files from backups, but it still dies many times a day.
> 
> Thank you all for your time,
> 
> Kip DeGraaf
> Ann Arbor District Library
> http://www.aadl.org/  (Our public website running on Frontier 9.0)
>